What is the minimum order quantity (MOQ) for ordering?
We flexibly adjust the MOQ based on the product type and buyer needs. Generally, for export orders, the MOQ starts from the quantity agreed upon during the initial negotiation stage.
What payment methods are available?
How long does production and delivery take?
Production and delivery times depend on the product type and order volume. Generally, production takes 30–45 days after order confirmation and down payment, while delivery follows available shipping schedules.
Can the product be customized?
Yes, we accept customization requests for size, design, and finish upon mutual agreement. Please contact us to discuss your specific needs.
How is the quality control process carried out?
Each product goes through a strict quality control process before being shipped, to ensure it meets international specifications and standards.
How are warranty claims or complaints handled?
If a manufacturing defect or quality issue is discovered upon receipt, the buyer can report it to us with photographic or video evidence within a certain period of receiving the item. We will review the issue and provide a solution in accordance with our warranty policy.
What export documents are prepared?
We prepare standard export documents such as Commercial Invoice, Packing List, Bill of Lading, and other supporting documents according to the requirements of the destination country.
